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GUARANTEE

1/ For a model which is already shown on our Web site, when you commission another, we guarantee that your model will look at least 95% alike. The reason we can't say 100% is because the models are handmade, and there're always some barely noticeable variations in all handmade products, and the 5% difference could work in your favor. If not as expected, we offer to refund 100% your money after receiving the model back in good condition. Note that we don't charge 25% restocking fee as others do (usually said in a link near the bottom of their web sites.)

2/ If you are commissioning us to build a vessel that we have not built before, we guarantee that your model will beat those already made by the other commercial builders in all three important aspects: accuracy, detail, and artistry. You don't have to take our words for granted. For accuracy and detail, Google the phrase 'Island class model' and compare to see a sample. We use a coast guard model here to demonstrate our ability to build far superior models even though we entered the coast guard category more than 10 years after the other companies did. For artistry, have a look at this model and learn that nobody could ever emulate our beautiful artworks. Note that these models are just quick examples. We encourage you to spend time on the entire web site of various vendors and compare.

For custom models, prior to shipping, we take photos of the model for your final review – so you know exactly what your model will look like and allow for any modifications. Please click here to learn about our packing and shipping.