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GUARANTEE
1/ For a model which is
already shown on our Web site, when you commission
another, we guarantee that your model will look at least
95% alike. The reason we can't say 100% is because the
models are handmade, and there're always some barely
noticeable variations in all handmade products, and
the 5% difference could work in your favor. If not as
expected, we offer to refund 100% your money after
receiving the model back in good condition. Note that we
don't charge 25% restocking fee as others do (usually
said in a link near the bottom of their web sites.)
2/
If you are
commissioning us to build a vessel that we have not
built before, we guarantee that your model will beat
those already made by the other commercial builders in
all three important aspects: accuracy, detail, and
artistry. You don't have to take our words for granted.
For accuracy and detail, Google the phrase 'Island
class model' and compare to see
a sample. We use a coast guard model here to demonstrate
our ability to build far superior models even though we
entered the coast guard category more than 10 years
after the other companies did. For
artistry, have a look at
this model
and learn that nobody could ever emulate
our beautiful artworks. Note that these models are
just quick examples. We encourage you to spend time on the
entire web site of various vendors and compare.
For custom models, prior to shipping, we take photos of the model for
your
final review – so you know exactly what
your model will look like and allow for any
modifications. Please click
here
to learn about
our packing and
shipping.
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